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Returns Policy


RETURNS, REFUNDS & EXCHANGES

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In addition to this policy, please read our full Terms and Conditions of Sale for more information. The Terms and Conditions of Service can be read at https://motivatee-ltd.myshopify.com/pages/terms-conditions

(1) Duration of Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

(2) Eligibility

(2.1) Proof of purchase

Please note, in order to process your return, we require proof of purchase included with your order. Preferably the original invoice, a printed receipt, or the email confirming your payment and purchase.

We cannot process your return if you do not provide proof of purchase.

(2.2) Condition of goods to be returned


To be eligible for a return, your item must be unused and in the same condition that you received it, unwashed and with all tags still attached. If possible, it should also be in the original packaging.

Please do not send your purchase back to the manufacturer.

(2.3) Returning defect or damaged goods

If your goods were damaged when you received them, please let us know in writing via email or letter within 2 working days. Please find our contact details below: 

Email: info@motivatee.com

Address: MOTIVATEE LTD. 103 Clarendon Road, Leeds, LDS, LS2 9DF, United Kingdom.  

Your email or letter should note any relevant details such as the nature of the problem, as well as photographs clearly showing the condition of the item.

Once we have this evidence, we will make every effort to help you exchange or refund the damaged goods.   

 

(2.4) Non-returnable items:

  • Gift cards
  • Downloadable software products (including e-books and reports)


There are certain situations where only partial refunds may be granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

(3) Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

(4) Exchanges

We only replace items if they are defective, damaged, or not as described when they are delivered to you.

If you wish to make an exchange with the same item, please email customer services at info@motivatee.com with your order details and request an exchange  and send your item to: 103 Clarendon Road, Leeds, LDS, LS2 9DF, United Kingdom.  

We will endeavour to process and send the exchange item to you within 10 working days.  

We are unable to refund the shipping costs (if any) paid for the original order, however we will not charge you shipping costs to deliver an exchange item to you.

Please note, we are only able to honour one exchange per item.

(5) Returning your goods

(5.1) Delivery address for returns

To return your product, please mail your product to:

MOTIVATEE LTD.

103 Clarendon Road,

Leeds,

West Yorkshire

United Kingdom

LS2 9DF

(5.2) Shipping costs and delivery times

You will be responsible for paying for your own shipping costs for returning your item whether for an exchange or refund. 

We will not charge you shipping for sending an exchange product to you. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

(5.3) Insurance 

If you are shipping an item or items over £50, you should consider using a trackable shipping service or purchasing shipping insurance. 

(5.4) Proof of Postage

We cannot guarantee that we will receive your returned item safely, so please retain proof of postage and any applicable receipts and/or tracking numbers in case there is an issue with your return.  

(6) Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund request is approved, then your refund will be processed, and your original method of payment will be credited.

Please allow up to 10 working days for a refund to be processed before following the measures outlined in paragraph 7 below.

(7) Late or missing refunds 

Please allow sufficient time for your refund to be processed.

For debit and credit cards transactions, there is often a processing time of up to 10 working days.

Refunds to Paypal may take up to 1-2 working days.

If your bank or Paypal has not processed the refund after 10 workings days, please first contact your bank or credit card company to check the processing status of the refund. If you have done this and still not yet received your refund, please contact us at info@motivatee.com.

(8) Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.